Dominion is more than just a trusted provider of elections.
We are a partner that you can rely upon when you need it most.
Dominion is a different kind of election partner. We are a full service organization that is trustworthy and accountable, that understands how critical it is for an election solutions provider to be committed to being transparent: transparent in how we do business, transparent in how our products work, and transparent in how we operate within the election process. Committed to strong partnerships, we are more than an experienced product provider—we are a part of your team.
Our assets are our people, technology and reputation, and we work hard to maintain and enhance each. We are dedicated to complying fully with your current and future requirements for election solutions and support, and remain unwavering in adhering to these standards.
We are agile and work continuously to anticipate the rapidly changing needs of our clients and to develop new services and technologies
that meet those needs. We understand that the world of elections never stands still; accordingly, neither will we. We are proud of our past record of innovation, but reserve our excitement for the advances that we have yet to introduce.
Our clients’ interests, and those of the citizens they serve, always come first, and above all we do not stop until our partners are successful. Our election support experts are extremely dedicated and passionate, and will go above and beyond to make sure their customers are satisfied. It is why our customers refer to them as our greatest assets, and is the philosophy that has helped us grow from a single customer to over 1200 clients worldwide.
It is this approach that will be the foundation of our future success.
What our customers mean to us
At Dominion, we take pride in providing superior customer service.
We listen to our customers and we cater to their wants, needs and requirements. On a customer by customer basis, we work hard to understand the specific needs of a jurisdiction so that we can provide the services and products that will meet their demands.
This is what we do. And how we do it.
- We make certain that we can provide our customers with what they need before we promise we can do a task.
- If we promise to get something done in a week, we will deliver within a week or less.
- We make sure that we are knowledgeable about all of the products and services that we offer.
- We ensure that when required, a customer’s equipment is serviced and election ready.
- We are available to our customers whenever they need us, wherever they need us. As a partner, their success drives us.
We rely upon our customers’ feedback. It’s essential for how we work. We use it to understand how we can make improvements to our services and products. We address their needs with urgency and recognize that resolving an issue quickly helps to build their confidence in our employees and our company.
We are not just an elections provider, we are a partner. our reputation relies on making and keeping our customers satisfied.
What our customers think of us
We trust our customers to let us know what we can do to help them better and when we are doing a good job. Our employees let our customers know that they are always a phone call away, and they make a point of listening to the needs of our customers. By fostering this ongoing dialogue, we learn how better to serve them, and help them to make their election run more efficiently and successfully.
Here are some of the words that our customers use to describe us and what we do to earn them.
Dominion is not fully satisfied that we’ve done our job right until our customers are satisfied. The Dominion team is devoted to go to any lengths to make an election a success.
We maintain the following principles to ensure we provide you the best possible service.
- We act with uncompromising integrity and honesty in everything we do.
- We will not promise you something that we cannot do.
- If a problem arises, we will work tirelessly until the issue is resolved to the satisfaction of our customers.
- We will help our customers in their election planning and will offer our elections experience to help you anticipate and avoid any potential problems.
- We respect the diversity, talent and initiative of every member of your team and recognize that every voice deserves to be heard.
Dominion makes itself accountable for any of the services or products that we provide our customers. That’s why we ensure that our team is knowledgeable – and that they can provide you with the answers to the questions you have. If we do not have an answer to your question, we will let you know and dedicate ourselves to finding the answer or solution.
It is a priority for us to know our customers. By fostering positive relationships with our customers, we come to recognize their priorities and learn how to serve them better. We will use this knowledge to help our customers and make their election a success.
With over 1270 people-years of election experience, Dominion has the knowledge and know-how to provide services and products for elections of any size.
Trust is not a given – it is earned. We work tirelessly to provide the high level of service that our customers have come to expect from Dominion.
- We offer transparency and accountability in all that we do.
- We understand the importance of our role as a voting solutions provider and do not take our jobs lightly.
- We approach our work with a culture of integrity, honor and respect for the democratic ideal and insist on transparency on every level, in every election.
- We stand by the services and products that we provide and we understand the importance of efficient, secure and accurate election systems.
- We live for the successes that we share with our customers.
Continuing a tradition
Jamestown, New York
was the birthplace of automated voting. Today, Dominion carries on that innovative tradition.
Since the late 19th Century, inventors have worked tirelessly to develop a voting machine to help and maintain the democratic process.
The following is a timeline of election innovation, from the late 19th Century up to today.
A History of Innovation
What is Dominion doing to carry automated voting into the future?
Like the inventors of the first automated voting machines, Dominion works tirelessly to take automated voting to the next level and improve the democratic process through innovation. We strive to make our voting systems easier to use, more efficient and more secure. We will work with our customers to help them decide what works best for them based on their specific needs, wants and requirements.
President & CEO
Is the founding president and ceo of Dominion voting. Since its inception, John has been passionate about creating Dominion’s culture of transparency, accountability and technical innovation. John met James Hoover during a previous business venture in Silicon Valley where, together, they established an ambitious goal: to build a voting system that was so transparent, even the most skeptical critic would have confidence in its accuracy. Coupling this challenging objective with a culture of honesty, hard work and partnership in customer success has formed the foundation of Dominion’s success.
Today, John enjoys spending most of his time soliciting and listening to feedback from clients, stakeholders and employees. He is happiest when spending time in Dominion’s offices after hours watching that feedback come to life in Dominion’s exciting and innovative next-generation products.
John holds a Bachelor’s degree in Electrical Engineering from the University of Toronto, as well as a Master’s of Business Administration from INSEAD, Fontainebleau France.
Executive Vice-President, Government Relations
Has spent over two decades in elections, listening to stakeholder needs and working to answer them with innovative new solutions and choices. Howard exemplifies Dominion’s partnership-driven and collaborative approach to our clients. He is a vocal supporter of all of our clients and partners, and believes his own level of success is best measured by the success of our partners.
Since joining Dominion in 2009 from Sequoia Voting Systems, Howard has been combining his extensive knowledge of complex election needs with the market leader in advancing election technology. Howard is a key part of the team that continually drives innovation to produce the best solutions for our clients.
Howard holds a Master of Business Administration (MBA) from the University of Denver, and a Bachelor of Arts (BA) from Lyndon State College in Vermont.
Vice President, Operations
Joined Dominion voting following Dominion’s asset acquisition of Premier Election
Solutions, where Steve was a member of the senior management team since January 2002. Today, Steve is responsible for maintaining an expert customer service group at Dominion, and takes pride in supporting and overseeing election implementations of voting systems and delivery of election support to customers of any size. Steve is a driving force behind Dominion’s customer-first philosophy, and plays a critical role in delivering the level and quality of support that ensures customer success.
In his former position at Premier, Vice President of Customer Service, Steve was responsible for providing all resources necessary for successful installations and subsequent election service at customer sites.
Prior to working with Dominion and Premier, Steve was employed by Texas Instruments, Inc. (TI) for 20 years. Steve holds a Bachelor of Business Administration degree from Midwestern State University as well as a Masters of Business Administration (Corporate Finance concentration) from The University of Dallas.
Vice President, Customer Relations
Joined Dominion voting following Dominion’s asset acquisition of Sequoia Voting Systems and has more than 17 years of experience in the elections field. Waldeep specializes in elections customer support initiatives, where he has made his mark through unwavering support to customers and stakeholders alike. Waldeep is responsible for managing the customer service group within Dominion, with a particular focus on strategic customer support initiatives.
Prior to joining Dominion, Waldeep was Vice President of U.S. Operations with Sequoia Voting Systems, where he led the transformation of the services group into a customer-focused team. Waldeep holds a BS in Business Administration from the California State University at Sacramento and a graduate degree in Public Policy and Administration.
Chief Financial Officer
Since joining Dominion voting in 2006, Ian has played a pivotal role in setting the direction for the Company, with a particular focus on strategic partnerships that offer access to new markets, products, services and customers in Canada, the U.S. and internationally. As part of this role, Ian develops and expands key relationships to support the growth of the business. He focuses on ensuring success in each and every one of Dominion Voting’s customers, and contributes directly to the creation of innovative product and service packages so customers achieve their required voting systems needs within their respective budgets.
Ian’s background includes extensive involvement in all aspects of corporate, investment and merchant banking. Ian was a founding partner of CastleHill Ventures, a Vice President of Mergers & Acquisitions with a leading global investment bank, a Corporate Banker with a Canadian chartered bank, and an auditor with a big five accounting firm. Ian has served on the boards and various board committees of several private and public companies both in Canada and the United States. He currently serves as Director and Chairs the Audit and Finance Committee of Prostate Cancer Canada.
Ian is a Chartered Accountant, and graduated from Queen’s University with a B. Comm. (Hons). In 2006, he completed the Institute of Corporate Directors programs, and became a holder of its’ ICD.D designation.
Vice President, Certification & Compliance
Ed is the Vice-President of Certification and Compliance at Dominion Voting. Ed currently manages all certification and compliance activities for Dominion, fulfilling the essential role of managing Dominion's ongoing efforts to maintain compliance with all current and future regulatory requirements. Ed is also a member of the EAC Technical Guidelines Development Committee.
Prior to joining Dominion, Ed held leadership roles at Sequoia Voting Systems and Hart InterCivic, managing Hardware Development, Information Technology, Facilities, and Quality Management Systems. Ed managed multiple products under simultaneous development including the first digital optical scan voting machine introduced in the United States. Prior to these roles in the electronic voting systems industry, Ed was a Senior Director at K*TEC Electronics, where he led the manufacture of electronic voting machines, home healthcare products, and other high reliability electronic goods.
Ed holds a Master of Business Administration from University of Phoenix, Northern Colorado Campus, and a Bachelor of Science, Mechanical Engineering Technology with emphasis in Manufacturing from Texas A&M University. He is a Certified Information Security Manager through ISACA.
Vice President, Product Line Management
Is a founding Vice President at Dominion voting. Since its inception, James has worked to define and maintain Dominion’s sense of respect, responsibility, and commitment to all of our clients, voters, and the democracies we serve. Currently Vice President of Product Line Management, James defines the technical and operational standards by which Dominion operates, and drives Dominion in the relentless pursuit of quality and technology advancement.
James works closely with Dominion’s client services and sales teams, and along with Dominion’s engineers, he applies the company’s talent and leadership to answer customer needs; continually improving and enhancing Dominion’s innovative products and services.
James holds a Master of Science (MSc) in Mechanical Engineering from the University of Alberta.
Vice President, Engineering
Is the founding Vice President of engineering. He is a key architect of Dominion Voting’s ImageCast® tabulation software systems, which unifies all balloting methods (optical scan, accessible ballot, and electronic ballots) under a single programming and tabulation management system. He is responsible for the design and operation of all of Dominion’s optical scanning products, and also oversees the manufacturing of Dominion products.
Nick also works very closely with technical staff at regulatory agencies such as the Elections Assistance Commission (EAC) and National Institute of Standards and Testing (NIST) to ensure Dominion’s scanning products meet current and future United States requirements.
Nick holds a Master of Applied Science (MASc) in Electrical Engineering from the University of Toronto.
Managing Director, EMEA
Is a founding partner of dominion voting and currently serves as its general manager, Europe. He is a key architect of Dominion Voting’s software platforms such as Election Management System and ImageCast® Evolution product lines. With more than 15 years of experience in the software industry, he brings real-world experience that ensures Democracy Suite product portfolio is compliant with various election laws and processes around the world.
Goran is responsible for the technical partnership between Dominion Voting and other technology partners such as Cisco, Novell, Apple and Microsoft. He also works very closely with technical staff at regulatory agencies such as the Elections Assistance Commission (EAC) and National Institute of Standards and Testing (NIST) to ensure Dominion’s products meet current and future United States requirements. He actively participates in technical forums and conferences. Goran is a member of ACM and IEEE. Goran holds a Master of Engineering (MEng) in Electrical and Computer Engineering from the University of Toronto.
Chair, Advisory Committee
Has built a distinguished and productive election career in Canada and around the world that spans two decades, and serves as the Chair of Dominion Voting’s Executive Advisory Committee. The Executive Advisory Committee works to help guide Dominion on policies that shape Dominion’s philosophy and position on such issues as transparency, accessibility and ethics. Jean-Pierre also plays a pivotal role in shaping Dominion’s policies on social responsibility and philanthropic endeavors, helping to execute Dominion’s goal of making a positive difference in democracies all over the world.
Prior to his involvement with Dominion, Jean-Pierre was the President and CEO of the International Foundation for Electoral Systems (IFES) in Washington D.C., and prior to that, he was Chief Electoral Officer of Canada for 17 years. His international experience includes serving as head of the international team observing the Iraqi legislative election in January, 2005 as well as head of another team accompanying the Haitian Presidential elections in 2006. In 2007, Jean-Pierre was awarded the Mexican Order of the Aztec Eagle, the highest award the Mexican government bestows on foreign nationals. Jean-Pierre was Head of Mission for the Organization of Security and Co-operation in Europe(OSCE) to evaluate the elections in Portugal in September 2009 and the elections in the United Kingdom in May 2010.
Jean-Pierre holds a Bachelor of Commerce and a Masters degree in Hospital Administration from the University of Ottawa.
Vice-President and General Counsel
As the manager of the legal activities for Dominion, mike oversees customer contracts and proposal responses, supplier agreements, corporate transactions, intellectual property and all other legal matters.
Prior to joining Dominion, Mike was an independent consultant in the election industry, working with election vendors as well as state and local governments. Before establishing his consulting company, Mike was the Vice President of Operations for Sequoia Voting Systems for over 7 years. Mike began his career working in the public sector, including serving as the Election Director for the City and County of Denver, and brings a total of 18 years of election experience to Dominion.
Mike is licensed to practice law in the State of Colorado and holds a Juris Doctor from the University of Arizona College of Law, as well as a Bachelor of Arts in Psychology from Binghamton University.